Privacy Policy

Last updated: June 2026

Mosh Americas LLC ("Mosh Americas", "we", "us", "our") respects your privacy. This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you visit moshamericas.com, contact us, or receive communications from us — including SMS / text messages.

1. Information We Collect

a. Information you provide directly

• Name, business name, email address, phone number, and mobile number when you contact us via forms, email, or live chat.
• Project details and other information you choose to share when requesting a quote or consultation.
• Mobile phone number and explicit consent when you opt in to receive SMS / text messages from us.

b. Information collected automatically

• IP address, browser type, device identifiers, referring URLs, and pages visited (via Google Analytics).
• Cookies and similar technologies used for analytics and site functionality.

2. How We Use Your Information

• To respond to your inquiries and provide the services you request.
• To send you transactional or service-related communications (project updates, invoices, scheduling).
• To send marketing communications (only if you opt in), including email and SMS / text messages.
• To improve our website, services, and customer experience.
• To comply with legal obligations.

3. SMS / Text Message Communications

SMS Program Disclosure

Program: Mosh Americas LLC operates a mixed (transactional and marketing) SMS messaging program.

Message frequency: Up to 5 marketing messages per month, plus transactional messages tied to active engagements.

Cost: Message and data rates may apply. Mosh Americas does not charge for SMS; your carrier may.

Opt-out: Reply STOP to any message at any time to unsubscribe.

Help: Reply HELP to any message for help, or email support@moshamericas.com.

Carrier disclaimer: Carriers (AT&T, T-Mobile, Verizon, US Cellular, Sprint, MetroPCS, Boost, Cricket, Virgin Mobile, and others) are not liable for delayed or undelivered messages.

a. How you opt in

You may opt in to receive SMS messages from Mosh Americas by:

• Submitting your mobile number through a form on our website where SMS consent is clearly disclosed.
• Replying with a keyword (e.g., START or YES) to one of our outbound numbers.
• Providing written or verbal consent during a sales / onboarding call, which we log as proof of consent.

By opting in, you confirm you are the subscriber or authorized user of the mobile number provided.

b. Types of messages

• Transactional: appointment reminders, project status updates, invoice notifications.
• Marketing (only if opted in separately): service offers, newsletters, event invitations.

c. Message frequency

Message frequency varies based on your interactions with us. You may receive up to 5 messages per month for marketing campaigns, and additional messages for transactional updates related to active projects.

d. Costs

Message and data rates may apply. Mosh Americas does not charge for SMS messages, but your mobile carrier may charge you for sending or receiving text messages based on your plan. Contact your carrier for details.

e. Opt-out

You may stop receiving SMS messages from us at any time by replying STOP to any message we send. You will receive one final confirmation message and no further messages thereafter. You may also email support@moshamericas.com to request opt-out.

f. Help

For help, reply HELP to any of our SMS messages, or email support@moshamericas.com. You can also call us directly using the number listed on our Contact page.

g. Carrier disclaimer

Carriers (including but not limited to AT&T, T-Mobile, Verizon, US Cellular, Sprint, MetroPCS, Boost, Cricket, and Virgin Mobile) are not liable for delayed or undelivered messages.

4. How We Share Your Information

We share your information only as described below:

• Service providers: trusted vendors (hosting, analytics, email delivery, SMS gateway) bound by confidentiality and data-protection agreements. SMS opt-in data and consent records are not shared beyond the SMS service provider strictly necessary to deliver messages you requested.
• Legal requirements: when required by law, subpoena, or to protect our rights.
• Business transfers: in the event of a merger, acquisition, or sale of assets.

We do not sell, rent, or trade your personal information — including mobile numbers and SMS consent records — to third parties.

5. Cookies

We use cookies and similar technologies to operate the site, remember your preferences, and analyze traffic via Google Analytics. You can disable cookies in your browser settings, though some site features may not function correctly.

6. Data Security

We use industry-standard security measures (HTTPS encryption in transit, restricted access to data, encrypted backups) to protect your information. However, no method of transmission over the internet or electronic storage is 100% secure.

7. Data Retention

We retain personal information only as long as necessary for the purposes set out in this policy or as required by law. SMS opt-in records are retained for at least 4 years to demonstrate consent in accordance with US TCPA / 10DLC regulations.

8. Your Rights

Depending on your jurisdiction (GDPR, CCPA, etc.), you may have the right to access, correct, delete, or restrict processing of your personal information, and to withdraw consent at any time. Email support@moshamericas.com to exercise these rights.

9. Children

Our website and SMS services are not directed to children under 16. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated "Last updated" date.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact:

Mosh Americas LLC
7219 Grants Hollow Lane
Richmond, TX 77407, USA
Phone: +1 (504) 492-5745
Email: support@moshamericas.com
Website: https://moshamericas.com